Bad Mustek!

[ellenmillion]

Mustek should get an award for crappiest customer service EVAH.

Last week, I replaced my laser printer. It took about 2 hours on the phone, and they sent my new printer so that I could return the old in the same box. It was an 800 number, and I got the new printer four days later. (On it's side on the front porch, but hey...)

Mustek has no 800 number so the call was on my own dime.

They require me to fax them a copy of the original invoice. (Also not a 800 #)

They will send me information about shipping my original scanner back in a 'few days' by email.

I was clearly speaking with someone whose first language was NOT English, and he was very unapologetic and could not tell me how long it might be until I had a working scanner again.

Bah.

Comments

[jenelycam.livejournal.com]

That's not good news. I hope my Mustek doesn't crap out on me then...

I know it's not a US based company. I want to say it's eastern european?

*HUGS ELLEN TIGHT*

[frigg.livejournal.com]

I've had two mustek scanners and haven't been happy with either of them, now my HP, though... *loves*

[valdary.livejournal.com]

I have a Mustek scanner, When I first got it my main computer was away having a fried motherboard replaced and I had to run it on my Windows computer. I was not at all impressed, but it was fairly cheap and I thought it would do for tranferring sketches to my computer to work on.

Then my main computer came back and I installed the Mustek under the Mandriva Operating System (downloaded the firmware from the Mustek site and put it in the xsane folder)

It was like a totally different machine. Better colours, clearer, and though it said on the box it would scan to 600 dpi with the xsane software on Linux that same machine scanned happily up to 1200 dpi.

Mustek is fine as far as the machinery goes, its just rubbish with Windows software.